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Your privacy is how we build trust

When you open an account with us, your personal data—from your name to your payment details on DANA, OVO, GoPay or QRIS—is encrypted and stored on secure servers.

Data encrypted end-to-endLocal payment privacyAccount control at your fingertips
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REACH US ANYTIME

Privacy questions? Contact our team

Live chat Open your account and select 'Help' in the bottom-right corner of the lobby.
Email support Send privacy or data-access requests to our support inbox.
Account settings Browse or update your personal data directly in your account dashboard.
SECURITY & TRANSPARENCY

How we keep your data safe

Encryption standard

All payment information—DANA, OVO, GoPay and QRIS transfers—uses TLS 1.2 encryption. Your login credentials are hashed and never stored in plain text on our servers.

Cookie policy

We use session cookies to remember your login and track your gameplay for analytics. You can disable non-essential cookies in your browser settings without losing account access.

Data retention

Active account data is kept for the duration of your membership. Inactive accounts are archived after 12 months; you can reactivate anytime by logging in again.

Third-party access

We share payment data only with DANA, OVO, GoPay and QRIS networks and our compliance team where local law permits. No marketing partners or advertisers receive your personal information.

Data requests

You can request a copy of your personal data, correct inaccuracies, or request deletion (where local law permits) through your account Privacy tab or by contacting support.

Policy changes

If we update this privacy policy, we email you 30 days in advance and post the change in your account notifications. Continued use means you accept the new terms.

Privacy policy FAQ

When you close your account, your personal data is moved to our archive server and encrypted. We keep it for 24 months to comply with local law, then permanently delete it unless you ask us to retain it longer.

Yes. Open your account, go to Settings > Privacy, and select 'Download my data'. We'll send you a full report of your profile, transaction history, and login logs within 5 business days.

Your payment method is tokenized—we don't store the full details on our servers. Each deposit or withdrawal is encrypted and processed through the payment network's secure gateway.

We log your IP address for fraud detection and regional eligibility. You can check your login locations in Account > Security > Login History. You can flag unrecognised logins and reset your password instantly.

Only you and our compliance and support teams can access your account data. Live-table dealers and other players see only your username, not your personal info or payment details.

You can disable non-essential cookies in your browser settings. Session cookies (needed to keep you logged in) will remain active. Your lobby access and withdrawals aren't affected.

We retain transaction records for 7 years to comply with Indonesian financial regulations. You can export your own transaction history anytime from your Account > Statements tab.